🌿 Q WITH SUZIE Q
Privacy Policy
Effective Date: 03/03/2026
Business Name: Q with Suzie Q
Website: www.qwithsuzieq.com.au
Contact Email: suzie@qwithsuzieq.com.au
1. Introduction
Q with Suzie Q (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:
Visit our website
Engage our services
Submit intake or enquiry forms
Use Companion SQ
Receive communications from us
By using our services, you consent to the practices described in this policy.
2. What Information We Collect
a. Personal Information
We may collect personal information including:
Full name
Email address
Phone number
Postal address
Billing and payment details
Appointment details
Communications you send us
b. Sensitive Information
As part of our intake and service processes, we may collect sensitive information such as:
Health or wellbeing information
Medical or medication details
Mental health history
Trauma history
Personal circumstances relevant to services
Sensitive information is collected only where reasonably necessary to provide services and with your consent.
3. How We Collect Information
Information may be collected via:
Website forms
Google Forms intake questionnaires
Email communication
SMS communication
Booking systems
Direct conversations
Companion SQ interactions
4. Use of AI Tools (Companion SQ)
Companion SQ is delivered through the ChatGPT platform.
When you interact with Companion SQ:
Your messages are processed within the ChatGPT infrastructure
Q with Suzie Q does not access, store, or monitor individual Companion SQ conversations
Conversations are subject to ChatGPT’s own privacy and data handling policies
Companion SQ provides general wellbeing support only and does not replace professional care.
Users are encouraged to review ChatGPT’s privacy documentation for further details regarding data processing within that platform.
5. How We Use Your Information
We use personal information to:
Provide coaching and wellbeing services
Manage client intake and records
Communicate appointment and service information
Send service-related emails and SMS
Process payments
Improve service delivery
Meet legal obligations
We do not sell personal information.
6. Third-Party Service Providers
To operate our services efficiently, we use trusted third-party platforms, including:
Google Workspace (Forms, Drive, Docs, Sheets)
Google Apps Script (automation within Google Workspace)
Zapier (automation between systems)
GoHighLevel (CRM, pipeline management, email and SMS communication)
ClickUp (task and workflow management)
ChatGPT (Companion SQ delivery platform)
Payment processors and email/SMS providers
These providers may store or process data outside Australia. We take reasonable steps to ensure they operate under secure and industry-standard data protection frameworks.
Only operational information necessary for communication and workflow management is processed within CRM systems such as GoHighLevel.
Sensitive intake information is retained primarily within secure Google Workspace systems.
7. Data Storage & Security
We take reasonable administrative, technical, and physical steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
Restricted account access
Two-factor authentication on key systems
Secure cloud-based storage
Limiting data duplication across platforms
Role-based access controls (where applicable)
While we take reasonable steps to protect your data, no online system is completely secure.
8. Overseas Disclosure
Some third-party service providers used by Q with Suzie Q may store or process data overseas.
By using our services, you acknowledge that your information may be transferred outside Australia in accordance with this policy.
9. SMS Communications
By providing your mobile number, you consent to receiving service-related messages, appointment reminders, and updates.
Marketing SMS messages are sent only where consent is provided.
You may opt out at any time by replying “STOP” or contacting us directly.
We do not sell or share mobile numbers for third-party marketing.
10. Access & Correction
You may request access to or correction of your personal information at any time by contacting us at:
[Insert Email Address]
We will respond within a reasonable timeframe.
11. Retention of Information
We retain personal and sensitive information only for as long as necessary to provide services and meet legal obligations.
When information is no longer required, it will be securely deleted or de-identified.
12. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing.
We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website.
14. Contact Information
Q with Suzie Q
Email: suzie@qwithsuzieq.com.au
Address: PO Box 2064, Berri, South Australia 5343
🌿 What This Covers
✔ Sensitive intake information
✔ Google Forms & Drive
✔ Apps Script automation
✔ Zapier
✔ GoHighLevel
✔ ClickUp
✔ Companion SQ
✔ SMS marketing compliance
✔ Overseas processing disclosure
✔ Australian Privacy Act alignment
